Robert McKenna

Robert McKenna is a Lecturer and Placement Coordinator, with the Department of Hospitality and Tourism at the Ulster University.  Robert has extensive experience as a Hospitality and Tourism professional, in a wide variety of roles in both the private and public sectors.  Robert’s industrial experience spans 30 years working in hospitality & tourism operations and management positions in the private sector in the UK, Ireland and USA.  In addition, to public sector roles including the role of Chief Executive of the Tourism Training Trust.  Robert also owned and managed a successful café franchise, prior to taking the post with the University.

Robert is a lecturer in Food & Beverage Operations on the International Hospitality Management Programme with the Department of Hospitality and Tourism.  He has particular responsibility for second year students in Food & Beverage Operations Management, Research Methods, Industrial Placement, Performance Metrics Analysis and Business Plan/Research Paper.   During his career he has developed and delivered programmes for industry, in areas such as business and personal development to assist business growth.  In addition he has worked to bring industry and education together through organising events to help people of all ages understand and gain skills required for industry.

Robert’s main research areas include Food and Beverage Operations, Quality Issues/Management, Revenue Management, Delivering Service Excellence, Urban Regeneration, Urban Tourism, Student Transition and Progression.

Robert is an external examiner with Limerick Institute of Technology and Queen Margaret University, Edinburgh.